INFINITI of Ontario Service

Multiple customers highlight that staff, notably Olivia and Brooke, keep clients fully informed throughout service, updating them on progress and explaining options without pressure. They are described as attentive, patient, and professional.

Source: 6 of 8 reviews • Confidence: high (explicit mention)

Several reviews mention that Olivia arranged a Lyft ride for a late-arriving customer and ensured the vehicle stayed for the day when additional work was needed, demonstrating flexibility.

Source: 2 of 8 reviews • Confidence: medium-high (specific examples)

Customers frequently comment that the car emerges spotless and well-maintained, with one reviewer noting the vehicle looked as new a week after service.

Source: 3 of 8 reviews • Confidence: high (recurring theme)

Reviews point to Olivia for troubleshooting software issues and ensuring timely service, Brooke for thorough, non-pressured communication, and Maritza/Keith for exceptional cleaning and personalized attention.

Source: 4 of 8 reviews • Confidence: medium (multiple specific names)

One review describes a lengthy wait despite an appointment, but notes the manager's professionalism in apologizing and resolving the matter. Overall sentiment remains positive due to subsequent assistance.

Source: 1 of 8 reviews • Confidence: medium (single conflicting account)

A review mentions that Maritza or Keith can pick up the vehicle from the customer's driveway, providing added convenience.

Source: 1 of 8 reviews • Confidence: low (single mention)