Jeep Chrysler Dodge RAM FIAT of Ontario

Several reviewers highlight exceptional service from sales representatives Byron, Luis, and Jack, noting their dedication, patience, and willingness to go above and beyond to meet customer needs. However, one reviewer reports a negative experience with a salesperson named Maryjane who was non-responsive and rushed.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

• Staff names mentioned: Byron, Luis, Jack

Multiple customers praise the Service Department for being friendly, prompt, and able to schedule appointments quickly, even the next day. Conversely, one reviewer details a frustrating experience with unclear communication about a loaner car and unresolved recall issues, feeling the manager was careless and unhelpful.

Source: 3 of 8 reviews • Confidence: medium (conflicting themes)

• Service staff praised: friendly, prompt; Manager criticized: careless, unclear communication

Five of eight reviewers express high satisfaction, describing the process as easy, patient, and well-handled, even for long-distance buyers. One reviewer, however, rates the experience as poor, citing rushed transactions, missing keys and chargers, and a lack of thorough vehicle inspection.

Source: 6 of 8 reviews • Confidence: medium-high (recurring theme)

• Positive experience keywords: easy process, patient, good service; Negative experience keywords: rushed, missing keys, poor inspection

One reviewer specifically mentions poor communication, stating that the dealership communicated via text only and failed to inform them about loaner car return policies, leading to misunderstandings and charges. Another reviewer notes that the finance guy, Chris, was good, indicating some positive follow-up in that area.

Source: 2 of 8 reviews • Confidence: low (limited evidence)

• Communication issue: text-only, unclear policies; Positive follow-up: finance guy Chris