Las Palmas Medical Group - Hemet

Customer service is described as both excellent and poor. Five reviews highlight very positive experiences with friendly, professional staff and doctors, noting quick appointment scheduling and good wait times. Conversely, multiple reviews (six out of eight) criticize the front desk staff for rudeness, unhelpfulness, and poor communication, with some patients reporting being hung up on or receiving attitude. One review even alleges incompetence and suggests pursuing legal action.

Source: 8 of 8 reviews • Confidence: high (explicit mention)

• Staff praised for professionalism and friendliness in 5 reviews.
• Front desk criticized for rudeness and unhelpfulness in 6 reviews.

Scheduling reliability is a recurring issue. Several reviews (four) mention being told the wrong appointment time, leading to lateness and denial of service. One patient reported a 20-minute lateness due to a scheduling error, while another noted appointments were consistently delayed or rescheduled without explanation. This suggests a pattern of scheduling problems.

Source: 4 of 8 reviews • Confidence: medium (recurring theme)

• Multiple instances of incorrect appointment times causing delays.

Doctor competence is mixed. Two reviews specifically praise the doctors as good and deserving of high ratings. However, one review reports severe pain from a pap smear performed by a doctor who allegedly caused significant injury, with no adequate follow-up. Another review criticizes the lack of appropriate response to a stat request, indicating potential medical negligence. Overall, while some patients have positive experiences, others have serious concerns about medical care quality.

Source: 3 of 8 reviews • Confidence: medium (conflicting evidence)

• Positive doctor experiences noted in 2 reviews.
• One severe injury complaint and one allegation of medical negligence.

Wait times are generally viewed as acceptable. Two reviews mention short wait times and quick appointment availability, suggesting efficient scheduling. However, one review reports a one-hour wait before being seen, followed by an additional 40 minutes in the examination room, indicating occasional longer waits. Thus, while many patients find wait times reasonable, some experience delays.

Source: 2 of 8 reviews • Confidence: medium (limited evidence)

• Short wait times praised in 2 reviews.
• One report of a one-hour plus wait.