Lowe's Home Improvement

Several reviewers report a poor fence installation experience, citing issues such as unstable fencing, misaligned corners, warping, and a messy work site. One reviewer demanded a full refund and hired a licensed fencing company after the installers allegedly did not follow contract terms.

Source: 1 of 8 reviews • Confidence: low (single negative review)

Multiple customers highlight excellent service from store managers like Dave Jenkins and employees like Lisa and Zach, describing them as kind, helpful, polite, and going out of their way to assist shoppers.

Source: 3 of 8 reviews • Confidence: high (explicit mention)

One reviewer describes a lengthy repair process for a refrigerator under the Protection Plan, taking up to 20 days for the first repair and 15 days for a subsequent repair, with multiple delays due to scheduling, authorization, and part delivery. The reviewer criticizes the process as inefficient and corporate-driven.

Source: 1 of 8 reviews • Confidence: medium (detailed account)

One reviewer experienced a negative interaction with Valerie in customer service, who was described as sarcastic and unhelpful, refusing to honor an exchange policy and later having a manager correct the error. This reflects a recurring theme of inconsistent customer service quality.

Source: 1 of 8 reviews • Confidence: low (single negative interaction)

Many reviewers express high satisfaction, praising the helpfulness, friendliness, and efficiency of staff, as well as the cleanliness and organization of the stores. However, the presence of negative experiences related to specific services (fence installation, appliance repairs, and customer service) indicates mixed overall satisfaction.

Source: 5 of 8 reviews • Confidence: medium (recurring positive theme with isolated negatives)