The Home Depot

Multiple customers highlight outstanding customer care, noting specific employees such as Victoria, Jessica, Myra, Trish, and Colt for their helpfulness, friendliness, and professionalism. The Pro Desk team, particularly Christina and Yori, is commended for going above and beyond with orders, deliveries, and special requests.

Source: 6 of 8 reviews • Confidence: high (explicit mention)

• Team praised: Victoria, Jessica, Myra, Trish, Colt, Christina, Yori

One reviewer reported a significant delay in flooring delivery, with the order taking nine days instead of the promised two days, leading to additional contractor fees and dissatisfaction with management's refusal to offer a solution.

Source: 1 of 8 reviews • Confidence: medium (single negative review)

• Delivery issue: flooring order delayed 9 days vs 2-day promise

One customer experienced an unexpected cancellation of an online reservation for rental equipment, with the store explaining that reservations are first-come, first-served and may be auto-canceled if the item is unavailable, leading to frustration.

Source: 1 of 8 reviews • Confidence: medium (single negative review)

• Rental reservation issue: online reservations auto-cancel if item unavailable

A reviewer praised the store for its compassionate response during a difficult time, noting that staff at the rental department provided a listening ear and support after a family loss, returning a rented truck with kindness and empathy.

Source: 1 of 8 reviews • Confidence: high (explicit mention)

• Emotional support: staff provided listening ear and compassion during family loss