Michelle Cruz, OD & Thi Buu, OD at Lake Vision Optometry

Multiple customers highlight that Dr. Michelle Cruz is patient, thorough, and knowledgeable, making patients feel comfortable and well-informed during exams, especially beneficial for families with special needs like autism.

Source: 2 of 8 reviews • Confidence: high (explicit mention)

One review notes that the office is not currently accepting medical insurance and that certain services, such as transition lenses, may be billed out-of-pocket rather than through insurance. It advises patients to clarify benefits before booking.

Source: 1 of 8 reviews • Confidence: medium (specific mention)

Several reviews mention that the front desk staff can be rude, dismissive, or interruptive, leading to dissatisfaction despite the quality of care provided by the doctors.

Source: 2 of 8 reviews • Confidence: medium (recurring theme)

The majority of reviewers express high satisfaction with the office staff and doctors, noting welcoming, informative, and caring interactions, and are willing to travel long distances for continued care.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

One review recounts the office staying open past closing to provide glasses to a patient who was 55 minutes away, emphasizing the staff's dedication and willingness to go the extra mile.

Source: 1 of 8 reviews • Confidence: medium (specific example)