Montclair Hospital Medical Center: Emergency Room

Multiple customers report rude and dismissive behavior from front desk workers and doctors, including HIPAA violations, lack of bedside manners, and instances of staff rolling eyes at patients. However, a few reviewers mention that some staff, like a security personnel and admin, were helpful and courteous.

Source: 7 of 8 reviews • Confidence: high (explicit mention)

• Staff rudeness recurring across several reviews
• Positive mentions of specific staff (security, admin) in one review

Several reviewers note long wait times, with one patient waiting two hours in a hallway. Treatment quality is mixed: some patients received excellent care and timely interventions, while others felt neglected or received inadequate examination for serious conditions like an animal bite.

Source: 5 of 8 reviews • Confidence: medium (recurring theme)

• Long waits reported by multiple patients
• Varied treatment quality: some praised care, others criticized lack of attention

Multiple customers experienced poor handling of language barriers, with front desk staff refusing or delaying translation services for non-English speakers, leading to frustration and perceived hostility.

Source: 3 of 8 reviews • Confidence: medium (explicit mention)

• Front desk staff often lacked translation assistance
• Patients felt ignored when requesting translators

One reviewer discovered unexpected high bills after insurance supposedly didn't go through, indicating potential communication failures about coverage. No other reviews mention billing concerns.

Source: 1 of 8 reviews • Confidence: low (limited evidence)

• Billing surprise reported by a single patient