Optometric Center of Moreno Valley

Several reviewers mention negative experiences with the front desk staff, describing them as rude, unorganized, and unfriendly. Multiple customers report encountering dismissive attitudes and difficulty resolving scheduling issues. However, one review noted that management went above and beyond to resolve a warranty issue, and others have found the staff to be friendly and attentive.

Source: 5 of 8 reviews • Confidence: medium (recurring theme)

Some reviewers have experienced difficulties with appointment scheduling and changes. One customer reported multiple appointment cancellations and rescheduling, while another mentioned being denied future appointments after missing two. There appears to be a lack of flexibility in handling busy schedules.

Source: 2 of 8 reviews • Confidence: medium-high (explicit mention)

One review described the eye exam cost as a 'total rip off,' noting a high price for contacts compared to other optometrists, even with insurance. Another customer found a different provider offered fully covered contacts with the same insurance. There are conflicting reports regarding pricing and insurance coverage.

Source: 1 of 8 reviews • Confidence: low (limited evidence)

One reviewer specifically praised Dr. Clayton, describing him as 'amazing' and a reason for their continued patronage.

Source: 1 of 8 reviews • Confidence: medium-high (explicit mention)

Multiple customers have found the staff to be friendly and make them feel comfortable. One reviewer has been a patient for 15 years and is very happy with the office.

Source: 2 of 8 reviews • Confidence: medium-high (explicit mention)

One review mentioned a disagreement over a warranty issue, but the management team reportedly worked to resolve it. However, another review expressed frustration with the lack of willingness from staff to address scheduling problems or escalate concerns.

Source: 2 of 8 reviews • Confidence: medium (recurring theme)