Optum - Redlands Citrus

Multiple customers report long wait times on the phone and difficulty securing same-day or next-day appointments, despite promises from staff. Some reviewers mention being transferred repeatedly or left on hold for extended periods.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

• Appointment access issues reported by several reviewers
• Staff often transfers callers, leading to frustration

Several reviewers highlight exceptional care from specific doctors, describing them as caring, thorough, and responsive. Notable doctors mentioned include Dr. Janet Chang, Dr. Gregory Jones, and Dr. Nancy Lin.

Source: 4 of 8 reviews • Confidence: medium-high (recurring theme)

• Dr. Janet Chang praised for empathy and thoroughness
• Dr. Gregory Jones and Dr. Nancy Lin noted for excellent monitoring and compassion

Opinions are mixed; while some patients describe the staff as friendly and helpful, others report consistently unhelpful staff, long waiting times, and poor management.

Source: 3 of 8 reviews • Confidence: medium (conflicting evidence)

• Positive feedback on friendliness from pediatrician visits
• Negative feedback on unhelpfulness and long waits from general clinic experiences

One reviewer encountered a situation where a nearby urgent care would not accept their insurance because it was through Optum, despite the urgent care accepting Blue Shield for other patients.

Source: 1 of 8 reviews • Confidence: low (limited evidence)

• Insurance restrictions noted in one case