Optum - Redlands Fern Cajon Primary Care & Specialty Care

Multiple customers report significant difficulties with scheduling, noting that appointments are hard to obtain and often take months. Appointment desk staff are frequently described as short-tempered and unhelpful, leading to frequent cancellations and rescheduling.

Source: 7 of 8 reviews • Confidence: high (explicit mention)

• Scheduling issues are a recurring theme across reviews.

Several reviewers praise specific doctors, such as Dr. Park for obstetrics and Dr. Agee for urology, highlighting clear communication, empathy, and excellent care. Staff are noted for going above and beyond in some cases.

Source: 3 of 8 reviews • Confidence: medium-high (positive testimonials)

• Individual doctor experiences are overwhelmingly positive.

Many reviews criticize Optum's corporate management, describing it as profit-driven, indifferent to patient and staff well-being, and responsible for a mass exodus of long-standing doctors and patients. Complaints include poor communication of doctor changes, HIPAA violations, and a lack of responsiveness.

Source: 6 of 8 reviews • Confidence: high (recurring theme)

• Corporate changes are blamed for deteriorating patient experience.

At least one reviewer reports a negative experience with lab services, citing poor handling, a bruise from blood draw, and a hematoma, along with a receptionist who mishandled patient information and broke HIPAA rules.

Source: 1 of 8 reviews • Confidence: low (single negative report)