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Pacific Wave Dental

Dentist● Unknown Hours
★★★★★3.3(7)
Pacific Wave Dental

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By owner
Street View & 360°

What reviewers say

Pacific Wave Dental receives mixed reviews, with some praising the staff and quality of work, while others express concerns about billing practices, communication, and the handling of patient records.

Themes summarized from customer reviews (sample of 7)

What is the general sentiment regarding the office staff and customer service?

Experiences with the office staff vary significantly. Several reviewers highlight exceptionally positive interactions, describing the staff as professional, helpful, and providing excellent communication. However, one review described a very negative experience with the office manager, citing rudeness and unresponsiveness.

Source: 4 of 7 reviews • Confidence: medium-high (recurring theme)

Are there concerns about billing or financial arrangements?

Multiple customers mention concerns regarding billing and financial arrangements. One review alleges that the office pushed for a loan despite insurance coverage and failed to bill insurance properly. Another review expressed concern about high prices, particularly for seniors.

Source: 2 of 7 reviews • Confidence: medium (explicit mention)

  • Pricing keywords: "high prices", "senior budget"

What do customers say about the process of obtaining dental records?

One review detailed a difficult and confrontational experience attempting to obtain medical records, with allegations of improper procedures and threats. There appears to be a conflict in how records requests are handled.

Source: 1 of 7 reviews • Confidence: low (limited evidence)

How is the quality of dental work perceived?

Several reviewers express satisfaction with the quality of the dental work, with one stating they were 'impressed' and another saying they 'never thought [they] would have [their] smile back.'

Source: 2 of 7 reviews • Confidence: high (explicit mention)

What is the appointment scheduling and wait time like?

One reviewer found it easy to get an appointment and was seen promptly, noting they were not waiting in the lobby for an hour.

Source: 1 of 7 reviews • Confidence: medium (explicit mention)

Ratings

3.3

★★★★★3.3

7 reviews

5★
4
4★
0
3★
0
2★
0
1★
3

Location

45841 Oasis St #3, Indio, CA 92201

IndioCA92201

Hours

Monday9 AM–4 PM
Tuesday9 AM–4 PM
Wednesday9 AM–4 PM
Thursday9 AM–4 PM
Friday9 AM–4 PM
SaturdayClosed
SundayClosed

Popular Times

Amenities & Details

Accessibility

Wheelchair accessible entranceWheelchair accessible parking lotWheelchair accessible restroom

Amenities

Restroom

Planning

Appointments recommended

Payments

Credit cardsDebit cardsNFC mobile payments

Details

Plus Code
PQ8H+CF Indio, California
Timezone
America/Los_Angeles
Google Place ID
ChIJydmwZPv32oARGOda9SCwkzY

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