Penske Honda Ontario
Location
1401 Auto Center Dr, Ontario, CA 91761
Photos
What reviewers say
Penske Honda Ontario is praised for exceptional customer service, personalized attention, and smooth car-buying experiences, often highlighted by individual staff members.
Themes summarized from customer reviews (sample of 8)
What makes Penske Honda Ontario stand out in terms of customer service?
Multiple customers highlight the personalized attention and exceptional service provided by staff members such as Greg, Gregorio Trujillo, Victor Garcia, Edgar, and Jaime. Reviewers often mention being greeted warmly, feeling at ease, receiving drinks, and being followed up after purchase, which collectively create a highly positive experience.
Source: 8 of 8 reviews • Confidence: high (explicit mention)
How does Penske Honda Ontario handle trade-ins and vehicle availability?
Several reviewers note that Penske Honda Ontario goes above and beyond to locate desired vehicles even when they are not on-site, arranging same-day delivery and facilitating trade-ins efficiently. This includes coordinating with other dealerships and ensuring paperwork is completed smoothly.
Source: 5 of 8 reviews • Confidence: medium-high (recurring theme)
What specific staff members are frequently praised in reviews?
Gregorio Trujillo is mentioned multiple times as a standout salesperson who provides exceptional care and follow-up. Victor Garcia and Edgar are also highlighted for their professionalism and additional services like home pickup and banking assistance.
Source: 4 of 8 reviews • Confidence: medium (frequent mention)
Are there any unique services offered by Penske Honda Ontario?
Reviewers mention unique services such as offering refreshments during the purchase process, arranging dinner drop-offs, and providing photos of the purchase day, which contribute to a memorable and personalized experience.
Source: 3 of 8 reviews • Confidence: medium (specific examples)
How quickly can customers expect to complete their purchase?
Multiple customers report that purchases were completed on the same day, with staff members like Gregory and the Internet Manager Edgar facilitating same-day transactions and paperwork, ensuring a swift and hassle-free process.
Source: 4 of 8 reviews • Confidence: high (explicit mention)
What is the overall sentiment regarding pricing and deals?
Reviewers consistently express satisfaction with the deals and pricing, noting that staff members like Gregorio Trujillo secured good deals and that the dealership offered competitive pricing without pressure.
Source: 5 of 8 reviews • Confidence: high (explicit mention)
Ratings
4.8
★★★★★4.87,136 reviews
Hours
Popular Times
Amenities & Details
Service options
Accessibility
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Parking
Details
- Plus Code
- 2FW4+R5 Ontario, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJSXOKfaZKw4ARejgkCuLzHQA
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