Provident Bank

Multiple customers highlight the bank's friendly and professional staff, describing a small-town attitude with a big bank presence and consistent top-notch customer service. However, a few reviews mention rude staff and deceptive practices.

Source: 5 of 8 reviews • Confidence: medium-high (recurring theme)

• Staff praised for friendliness and helpfulness
• Some reports of rude behavior and deception

Several reviewers report difficulties with account opening, including denied applications due to unsolicited background checks and deceptive claims about account options. Additionally, one reviewer noted a lengthy loan closing process taking three and a half months.

Source: 4 of 8 reviews • Confidence: medium (explicit mention)

• Background checks performed without permission
• Deceptive statements about free checking options
• Long loan closing times reported

One reviewer expressed frustration over dual fees for cashier checks: the bank charges the employer for printing and then the check holder is charged $12 to cash it, described as an awful experience.

Source: 1 of 8 reviews • Confidence: low (single report)

• Dual fees for cashier checks noted

Several long-term customers mention having banked with Provident for many years, including since the 1960s, indicating a history of ongoing relationships.

Source: 2 of 8 reviews • Confidence: medium (repeated long-term patronage)