Rancho Cucamonga VA Clinic

Several reviewers report frequent cancellations and rescheduling, with some patients waiting months for their first appointment. One review noted being called an hour before an appointment to reschedule due to supposedly needed lab work that was already completed. Another expressed frustration over a delayed medication refill, taking over two months for a refill that was approved. These issues suggest scheduling and communication challenges.

Source: 4 of 8 reviews • Confidence: medium (multiple conflicting reports)

• Scheduling delays: months for first appointment, 2+ months for medication refill
• Communication problems: last-minute rescheduling, unclear follow-up

Multiple customers praise the outstanding doctors, nurses, and front desk personnel, describing care as excellent, respectful, and above civilian standards. Specific mentions include knowledgeable primary care doctors, immediate treatment for health issues, and a clean, respectful environment. One reviewer highlighted Dr. Chong and his staff as consistently excellent over years of care.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

One review expressed serious concern that providers are not responding urgently to veterans with potentially life-threatening issues, indicating a lack of timely medical attention for urgent cases.

Source: 1 of 8 reviews • Confidence: low (single isolated report)

One reviewer criticized long wait times, arriving at 10:10 for a 10:30 appointment and being at 11:00, and reported difficulty reaching the clinic on the phone, with accidental hang-ups. This contrasts with the positive experiences of others who emphasize respect and cleanliness.

Source: 1 of 8 reviews • Confidence: medium (specific anecdotal evidence)