Southern California Edison Co
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What reviewers say
Southern California Edison receives mixed reviews, with frequent complaints about customer service and service interruptions, but also appreciation for the work of linemen.
Themes summarized from customer reviews (sample of 8)
How reliable is Southern California Edison's customer service?
Multiple customers report extremely poor customer service, describing long wait times, unhelpful automated systems, and rude interactions. Several reviews mention being hung up on or lied to by representatives.
Source: 7 of 8 reviews • Confidence: high (explicit mention)
Does Southern California Edison notify customers before service interruptions or maintenance?
Several reviews indicate a lack of prior notification for power outages or maintenance, leading to inconvenience, especially for those with medical needs or perishable items.
Source: 4 of 8 reviews • Confidence: medium (recurring theme)
Are there any positive sentiments expressed about Southern California Edison?
One review, written by the daughter of a retired power lineman, expresses gratitude and admiration for the company's linemen, highlighting their dedication and the challenging conditions they work under.
Source: 1 of 8 reviews • Confidence: medium (single positive perspective)
What issues have customers experienced with equipment damage during service visits?
At least one review reports that a technician's work caused damage to a customer's appliance, leading to repair or replacement costs that the customer is awaiting resolution for.
Source: 1 of 8 reviews • Confidence: low (isolated incident)
Ratings
1.4
★★★★★1.4184 reviews
Location
36100 Cathedral Canyon Dr, Cathedral City, CA 92234
Hours
Popular Times
Amenities & Details
Accessibility
Details
- Plus Code
- QGPM+6Q Cathedral City, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJaeaSL9YC24ARb0fAnjnUilU
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