Starbucks Coffee Company
Welcoming coffeehouse with handcrafted coffee, espresso & tea, plus breakfast, lunch & pastries.
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What reviewers say
Starbucks Coffee Company reviews highlight strong service and cleanliness, but note occasional issues with wait times, change handling, and beverage quality.
Themes summarized from customer reviews (sample of 8)
Is the service at this Starbucks generally good?
Multiple customers praise the service, describing staff as friendly, efficient, and attentive. One review specifically highlights an employee named Doc for exceptional, personalized service that enhances the overall experience.
Source: 5 of 8 reviews • Confidence: high (explicit mention)
How clean is the Starbucks location?
Guests often mention a very clean store, with immaculately kept restrooms and efficient staff maintaining the seating area. However, one review noted litter and full trash cans, suggesting occasional lapses in cleanliness.
Source: 3 of 8 reviews • Confidence: medium-high (recurring theme with minor conflict)
Are wait times at this Starbucks typically long?
One reviewer experienced an hour-long wait for three drinks due to mobile order processing, indicating potential inefficiencies. This issue appears to be acknowledged by staff, who inform customers of the expected wait.
Source: 1 of 8 reviews • Confidence: medium (limited evidence)
Is there a problem with change handling at this Starbucks?
One review reported a significant issue where a $50 bill was not returned with proper change, leading the customer to suspect theft. The cashier and manager reportedly lacked adequate change and security cameras, exacerbating the problem.
Source: 1 of 8 reviews • Confidence: low (single incident)
How is the quality of coffee and specialty drinks?
Several reviewers compliment specific drinks, such as the 1971 brew, and praise the barista Doc for excellent service. However, one customer noted that recent coffee servings were mostly milk, lacking the expected coffee flavor, and another received whipped cream instead of requested cold foam, indicating potential quality control issues.
Source: 3 of 8 reviews • Confidence: medium (mixed feedback)
Ratings
3.6
★★★★★3.61,131 reviews
Location
42140 Big Bear Blvd, Big Bear Lake, CA 92315
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Details
- Plus Code
- 7428+88 Big Bear Lake, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJCYG-TXG0xIARqLVvXZ75Ihc
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