The Gastro Group, Inc.

Several reviewers praised the clinic for its friendly staff, clean facilities, and comfortable post-procedure recovery, describing the experience as a 'vacation' compared to other places. However, multiple customers reported significant issues with phone communication, long appointment wait times, and a serious post-operative complication involving aspiration of stomach acid, which led to severe health repercussions.

Source: 8 of 8 reviews • Confidence: medium-high (recurring theme)

• Wait times for appointments noted as long by two reviewers.
• Facility cleanliness highlighted positively by two reviewers.
• Phone system problems mentioned by three reviewers.

Multiple customers reported difficulties reaching the clinic by phone, including long hold times, being put on hold for extended periods, and being transferred to the wrong department. Some reviewers also mentioned issues with the appointment cancellation process through the patient portal.

Source: 4 of 8 reviews • Confidence: medium (several independent reports)

• Phone system described as 'garbage' by one reviewer.
• Appointment cancellation via portal reported as problematic.

Five reviewers expressed high satisfaction with the doctors, noting that Dr. Gupta was informative and kind, and that explanations of procedures were clear. However, one reviewer reported a life-threatening post-operative complication due to a lack of transparency about a serious medical issue.

Source: 6 of 8 reviews • Confidence: medium (mixed evidence)

• Dr. Gupta praised for thorough explanations.
• One serious complication reported, contrasting with positive doctor interactions.

One reviewer highly recommended the new Jasmine facility, noting its convenient connection to the Hesperia Rd. location and the ease of the entire experience, including the care provided by nurse Jennifer.

Source: 1 of 8 reviews • Confidence: high (explicit mention)