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The UPS Store

Shipping and mailing service● Unknown Hours
2.9(75)
The UPS Store

Store offering shipping, packaging, printing & other services, plus office supplies.

Photos

All
Exterior
Videos
Inside
By owner
Street View & 360°

What reviewers say

The UPS Store at this location is praised for exceptional customer service, especially by Anthony, but faces criticism for pricing and handling of non-UPS packages.

Themes summarized from customer reviews (sample of 8)

How is the customer service at this UPS Store?

Multiple customers highlight the outstanding customer service, particularly noting Anthony's patience, professionalism, and helpfulness even during busy periods. One review explicitly calls him a real asset, while another mentions his calm and easy-to-understand explanations for complex tasks. However, one reviewer reports a single worker leading to long lines and dissatisfaction.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

What are the pricing concerns mentioned by reviewers?

Several reviewers express frustration over additional fees, such as an unexpected $10 service charge and a $17 packing fee for a FedEx package that could not be processed. One reviewer also notes the cost of mailing important documents at $2 per page.

Source: 3 of 8 reviews • Confidence: medium (recurring theme)

  • Pricing keywords: "extra service fee", "$10 charge", "$17 packing fee", "$2 per page mailing cost"

How does the store handle packages that are not intended for UPS?

One reviewer reports that a FedEx package was deliberately kept from them and later charged an exorbitant packing fee, leading to dissatisfaction with the store's handling of non-UPS packages.

Source: 1 of 8 reviews • Confidence: low (single conflicting report)

What specific services does this UPS Store offer?

The store provides a wide range of services including mailing important documents (with a $2 per page fee), photocopying, and selling padded envelopes for CDs and photographs. It is noted as a small but well-equipped postal-type store.

Source: 2 of 8 reviews • Confidence: medium (consistent positive feedback)

  • Service keywords: "mail important papers", "photocopies", "padded envelopes", "CD and photograph envelopes"

Ratings

2.9

2.9

75 reviews

5
32
4
2
3
3
2
0
1
38

Location

13089 Peyton Dr C, Chino Hills, CA 91709

Chino HillsCA91709

Hours

Monday9 AM–7 PM
Tuesday9 AM–7 PM
Wednesday9 AM–7 PM
Thursday9 AM–7 PM
Friday9 AM–7 PM
Saturday9 AM–4 PM
Sunday10 AM–3 PM

Popular Times

Amenities & Details

Service options

Onsite services

Accessibility

Wheelchair accessible entranceWheelchair accessible parking lot

Details

Plus Code
2774+VC Chino Hills, California
Timezone
America/Los_Angeles
Google Place ID
ChIJUb9AjmQtw4ARJwC1hTWZ5oE

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