VCA Central Animal Hospital
Location
281 N Central Ave, Upland, CA 91786
Photos
What reviewers say
VCA Central Animal Hospital is praised for its compassionate care and professionalism, though one reviewer reported a scheduling error and another expressed dissatisfaction with a missed tail fracture
Themes summarized from customer reviews (sample of 8)
Is VCA Central Animal Hospital known for its professional and empathetic staff?
Multiple customers highlight the professionalism and empathy of the staff, describing them as amazing, kind, and caring during both routine and emergency visits.
Source: 5 of 8 reviews • Confidence: high (explicit mention)
Does VCA Central Animal Hospital handle emergencies effectively?
Several reviewers mention that VCA Central responded promptly to urgent situations, such as a senior dog having trouble breathing and a cat with bladder stones, providing immediate care and support.
Source: 2 of 8 reviews • Confidence: medium-high (recurring theme)
Are there any complaints about scheduling or communication issues?
One review reports a scheduling error where the clinic was closed earlier than advertised, leading to a rude interaction with staff member Jennifer.
Source: 1 of 8 reviews • Confidence: low (single incident)
Did any reviewer experience a diagnostic error at VCA Central?
One reviewer claims their cat's broken tail was missed during x-rays, leading to additional treatment at another hospital, expressing disappointment with the initial care.
Source: 1 of 8 reviews • Confidence: low (single incident)
Is VCA Central Animal Hospital equipped for all emergencies?
One review notes that while the staff is attentive and caring, the hospital may lack some equipment needed for certain emergencies.
Source: 1 of 8 reviews • Confidence: medium (limited evidence)
How does VCA Central handle financial concerns for pet owners?
One reviewer praises the hospital for offering discounted services and alternatives to make treatment affordable for a pet in distress.
Source: 1 of 8 reviews • Confidence: medium (specific case)
What is the quality of care for specific pets like birds and dogs at VCA Central?
Multiple customers commend individual veterinarians, such as Doctor Johnson for a parakeet and Doctor Ho for a dog, describing them as gentle and providing great advice.
Source: 2 of 8 reviews • Confidence: high (explicit mention)
How does VCA Central support pet owners after treatment?
Reviewers mention that staff provide thorough aftercare instructions and support, including diet recommendations and follow-up contact information.
Source: 2 of 8 reviews • Confidence: medium (recurring theme)
Ratings
3.3
★★★★★3.3197 reviews
Hours
Popular Times
Amenities & Details
Accessibility
Amenities
Planning
Parking
Details
- Plus Code
- 38W5+QQ Upland, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJP4tsAp4xw4ARVfVhSwCOJ0g
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