Victorville Animal Control

Multiple customers report long wait times and frustration with the response to emergencies. One review noted a five-hour wait for a visibly sick dog that died before help arrived, while another mentioned being hung up on when reporting dogs in the road. These experiences suggest the department is often slow to respond to urgent situations.

Source: 3 of 8 reviews • Confidence: high (explicit mention)

• Response times described as 'incredibly difficult to witness' and 'almost five hours' for a sick dog.
• Calls were terminated without assistance in at least one instance.

Several reviewers had positive experiences with the adoption process, describing staff as friendly and helpful. One customer reported a smooth rescue and adoption process with staff guiding them through verification steps. However, another reviewer waited over 30 minutes with no staff present, leading them to leave without adopting.

Source: 2 of 8 reviews • Confidence: medium (mixed feedback)

• Positive: staff walked customers through adoption, verified dog compatibility.
• Negative: long wait times with no staff assistance in the main office.

One reviewer expressed outrage over alleged mistreatment of dogs at the shelter, describing employees as smacking a husky and the animals as malnourished. Another reviewer attempted an anonymous abuse report but was refused without a name, leading to accusations of indifference toward animal welfare.

Source: 2 of 8 reviews • Confidence: medium (specific incidents described)

• Alleged physical mistreatment of dogs at the shelter.
• Refusal to accept anonymous abuse reports.

Multiple customers criticized the department for poor communication, including hang-ups, lack of call returns, and dismissive responses. One reviewer described the staff as annoyed and unhelpful, while another called the service 'the worst' and urged state representatives to intervene due to ineffective handling of repeated neighbor dog attacks.

Source: 4 of 8 reviews • Confidence: high (recurring theme)

• Calls were terminated without explanation.
• No responses to emails or phone calls.
• Staff perceived as annoyed and unprofessional.