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Vida Federal Credit Union

Credit union● Unknown Hours
3.5(28)
Vida Federal Credit Union

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What reviewers say

Vida Federal Credit Union receives mixed reviews, with praise for customer service and loyalty but criticism over ATM issues, hold policies, and staff professionalism.

Themes summarized from customer reviews (sample of 8)

Does Vida Federal Credit Union have reliable ATMs?

Several reviews mention issues with the ATM at this location, including it going into sleep mode and a manager who did not seem concerned. One reviewer reported needing to use a different ATM elsewhere due to these problems.

Source: 1 of 8 reviews • Confidence: low (single negative report)

Are there concerns about check holds at Vida Federal Credit Union?

One reviewer experienced a week-long hold on a cashier's check and had to contact the bank multiple times to have it lifted, describing the policy as frustrating.

Source: 1 of 8 reviews • Confidence: low (single negative report)

How would you describe the customer service at Vida Federal Credit Union?

Multiple customers praise the credit union for excellent customer service, describing staff as friendly, personable, and helpful. However, one reviewer noted that a manager named Georgina needs improvement in customer service skills.

Source: 5 of 8 reviews • Confidence: high (recurring theme of positive service)

Are there any complaints about specific staff members at Vida Federal Credit Union?

Two reviews mention dissatisfaction with specific staff: one criticizes a finance department employee named Jose for rudeness, and another notes that manager Georgina could improve her customer service.

Source: 2 of 8 reviews • Confidence: medium (limited evidence)

What are the overall sentiments about Vida Federal Credit Union?

The credit union receives mixed feedback. While many customers appreciate the personalized service and loyalty, others report significant issues with ATM functionality, check holds, and certain staff members, leading some to consider switching banks.

Source: 8 of 8 reviews • Confidence: medium-high (conflicting themes)

Ratings

3.5

3.5

28 reviews

5
16
4
2
3
0
2
1
1
9

Location

1520 N Palmetto Ave, Ontario, CA 91762

OntarioCA91762

Hours

Monday10 AM–5 PM
Tuesday10 AM–5 PM
Wednesday10 AM–5 PM
Thursday10 AM–5 PM
Friday10 AM–5 PM
SaturdayClosed
SundayClosed

Popular Times

Amenities & Details

Accessibility

Wheelchair accessible entranceWheelchair accessible parking lot

Details

Plus Code
38PM+87 Ontario, California
Timezone
America/Los_Angeles
Google Place ID
ChIJkZOaCuAzw4ARjtfjJ3S-mWs

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