Golden 1 Credit Union - Ontario

Multiple customers report long wait times and delayed responses when dealing with account restrictions or fraud alerts. One reviewer experienced a two-week ticket resolution process, while another had to open a new account due to continuous app problems and unresponsive customer service.

Source: 4 of 8 reviews • Confidence: medium (recurring theme)

• Wait times for fraud resolution: up to 2 weeks
• App compatibility issues with Verizon reported

Several reviewers mention significant wait times, with one waiting 30 minutes for a simple payment drop-off and another reporting a 30-minute wait to be assisted, only to be told to leave when the branch closed.

Source: 3 of 8 reviews • Confidence: high (explicit mention)

• Average wait time: 20-30 minutes
• Branch closure without follow-up noted

Multiple customers report having their accounts restricted and funds placed on hold without clear explanations or timelines. This has caused stress and financial hardship, with no transparency or accountability provided by the credit union.

Source: 3 of 8 reviews • Confidence: high (explicit mention)

• Account restrictions without explanation
• No timeline provided for fund release

Customers frequently criticize the lack of responsiveness, poor communication, and unprofessional behavior of staff. Issues include false information given by representatives, rude interactions, and hang-ups, as well as a lack of apologies or follow-up on wait times.

Source: 4 of 8 reviews • Confidence: medium-high (recurring theme)

• Representatives give false information
• Rude and unprofessional interactions reported