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Walgreens

Drug store$$● Unknown Hours
2.2(46)
Walgreens

Drugstore chain with health & beauty aids, prescriptions & photo services, plus mini-mart basics.

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By owner
Street View & 360°

What reviewers say

Multiple customers report significant delays, communication failures, and unprofessional conduct at this Walgreens pharmacy location.

Themes summarized from customer reviews (sample of 8)

Why are prescriptions taking so long to fill at this Walgreens pharmacy?

Multiple reviewers report extended and unexplained prescription delays. Several customers describe arriving for pickups only to learn prescriptions were not processed despite being told they were ready, or waiting 30+ minutes to an hour only to find the medication still incomplete. One reviewer noted a two-day wait for a simple inhaler prescription with a label. Customers attribute delays to poor organization and lack of follow-through rather than legitimate pharmacy volume.

Source: 5 of 8 reviews • Confidence: high (recurring pattern across multiple reviews)

  • Common wait times reported: 30 minutes to 2+ hours
  • Frequent issue: prescriptions marked "ready" but not actually processed

Is it difficult to reach the pharmacy by phone?

Multiple reviewers describe the pharmacy as nearly impossible to reach by phone. Several customers report difficulty getting a live person to answer, with one reviewer explicitly stating the phone is hard to get answered and another noting repeated failed attempts to speak with staff.

Source: 3 of 8 reviews • Confidence: high (explicit mention in multiple reviews)

How is the customer service and staff attitude at this pharmacy?

Several reviewers report rude, dismissive, and unprofessional behavior from pharmacy staff. Customers describe staff as uncaring, condescending, and unwilling to help. One reviewer reported staff speaking loudly and negatively about them in the back room for several minutes. Another noted a staff member refusing to continue a conversation and directing them to a manager. Multiple reviewers characterize the overall attitude as indifferent to customer needs.

Source: 5 of 8 reviews • Confidence: high (consistent theme across reviews)

  • Reported behaviors: dismissive tone, refusal to engage, loud complaints about customers

What issues have customers experienced with the Walgreens app and rewards?

One reviewer reported that the Walgreens app's scan-to-pay feature does not function at this location despite working at other Walgreens stores. When the customer inquired about applying cash rewards manually, staff responded rudely and refused to help resolve the issue.

Source: 1 of 8 reviews • Confidence: medium-high (single explicit report)

  • Issue: app scan-to-pay feature non-functional; staff unwilling to manually apply rewards

Are there issues with how pharmacists handle prescription refill timing?

One reviewer reported that a pharmacist refused to fill a prescription 1–2 days early despite the customer's medical need to avoid running out of medication. The reviewer characterized the pharmacist as incompetent, rude, and unprofessional, and noted that this strict gatekeeping over medication timing is a significant problem at this location.

Source: 1 of 8 reviews • Confidence: medium (limited evidence; single review)

  • Reported issue: pharmacist refusal to accommodate early refills for medical necessity

What do reviewers recommend as alternatives to this pharmacy?

Multiple reviewers have transferred prescriptions to other pharmacies in the area, citing better service and reliability. Alternatives mentioned include a pharmacy across the street, Walmart pharmacy, and a local pharmacy offering delivery service. Several customers also note that other Walgreens locations honor their app rewards and provide better service.

Source: 3 of 8 reviews • Confidence: medium-high (multiple reviewers switching locations)

  • Alternatives cited: other pharmacies across the street, Walmart, local pharmacy with delivery, other Walgreens locations

Ratings

2.2

2.2

46 reviews

5
10
4
0
3
4
2
6
1
26

Location

78218 Varner Rd, Palm Desert, CA 92211

Palm DesertCA92211

Hours

Monday7 AM–10 PM
Tuesday7 AM–10 PM
Wednesday7 AM–10 PM
Thursday7 AM–10 PM
Friday7 AM–10 PM
Saturday7 AM–10 PM
Sunday7 AM–10 PM

Popular Times

6a
7a
8a
9a
10a
11a
12p
1p
2p
3p
4p
5p
6p
7p
8p
9p
10p
11p

Amenities & Details

Service options

Curbside pickupDeliveryDrive-throughIn-store pickupOnsite services

Accessibility

Wheelchair accessible entranceWheelchair accessible parking lot

Offerings

Passport photos

Planning

Quick visit

Payments

Credit cardsDebit cardsNFC mobile paymentsSNAP/EBT

Details

Plus Code
QP62+VG Palm Desert, California
Timezone
America/Los_Angeles
Google Place ID
ChIJXwlpGtv72oARLCQPdUUAr20

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