Walgreens
Drugstore chain with health & beauty aids, prescriptions & photo services, plus mini-mart basics.
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What reviewers say
Walgreens reviews highlight mixed experiences with pharmacy service quality and store staff friendliness.
Themes summarized from customer reviews (sample of 8)
How reliable is the pharmacy service at this Walgreens location?
Several reviewers report significant issues with pharmacy service, including delays in filling prescriptions, refusal to dispense medication in advance despite doctor approval, long wait times, and perceived incompetence. One reviewer described the pharmacy as the worst in the area, citing a 20‑plus minute wait in the drive‑through that ended abruptly, leaving them unable to obtain needed medication for a sick child. Conversely, another reviewer praised the pharmacy staff for resolving a complex coupon issue efficiently. Overall, pharmacy reliability appears inconsistent, with notable complaints about tardiness and customer service.
Source: 5 of 8 reviews • Confidence: medium (recurring theme of negative pharmacy experiences)
- Pharmacy wait times: 20+ minutes (drive‑through), half an hour to open
- Issues with advance prescription dispensing: 6 attempts denied
- Staff attitude: described as incompetent and uncaring
Is the store staff generally helpful and friendly?
Multiple customers highlight the friendliness and helpfulness of store staff, particularly in non‑pharmacy areas. One reviewer specifically thanked the store manager for assisting with an electronic coupon, and another praised Erin and Steve for providing excellent service in both the photo department and checkout, noting their patience and positive demeanor. However, pharmacy technicians are frequently criticized for treating customers poorly and having insurance or stock issues. Thus, while overall store staff are often described as friendly, pharmacy personnel receive predominantly negative feedback.
Source: 3 of 8 reviews • Confidence: high (explicit mention of helpful staff in multiple reviews)
- Friendly store manager helped with coupon
- Erin and Steve assisted with complex printing process
- Regular store cashiers keep store clean and organized
Are there concerns about the pharmacy's adherence to posted business hours?
One review explicitly states that the pharmacy does not follow its posted hours, taking excessively long lunches and reopening late, which the reviewer found unprofessional and potentially harmful to elderly customers. This suggests a systemic issue with staffing and scheduling at this location.
Source: 1 of 8 reviews • Confidence: medium (direct statement about hours not being followed)
- Pharmacy staff routinely come back 20‑35+ minutes late from lunch
- Window opens half an hour after scheduled opening time
How clean and organized is the store?
A reviewer notes that the regular store cashier workers maintain the store as very clean and well‑organized, indicating positive observations about the overall store environment beyond pharmacy services.
Source: 1 of 8 reviews • Confidence: medium (specific comment on store cleanliness)
- Store kept very clean and organized by regular cashiers
Ratings
3.3
★★★★★3.371 reviews
Location
40420 Murrieta Hot Springs Rd, Murrieta, CA 92563
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Details
- Plus Code
- HR4F+87 Murrieta, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJkbun8QiC3IAR69gWj-5zn0Y
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