Wells Fargo Bank
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What reviewers say
Multiple reviews highlight poor customer service and long wait times at this Wells Fargo branch, while one praises exceptional service.
Themes summarized from customer reviews (sample of 8)
How long do customers typically wait at this Wells Fargo branch?
Several reviewers reported long wait times, with one waiting nearly an hour despite the bank being empty, and another waiting 42 minutes without assistance.
Source: 5 of 8 reviews • Confidence: high (explicit mention)
What is the general attitude of the staff at this branch?
Multiple customers described staff as rude, condescending, and unprofessional, with one noting an employee who acted disinterested and distracted.
Source: 5 of 8 reviews • Confidence: high (explicit mention)
Are there any positive experiences reported at this branch?
One review praised a teller named Andrea and her supervisor Carmen for phenomenal customer service, mentioning they would travel further to use the bank again.
Source: 1 of 8 reviews • Confidence: medium (single positive review)
What specific issues did customers encounter with account-related services?
Customers faced difficulties opening new accounts, cashing checks, and withdrawing money due to unexplained requirements and staff refusal, with one alleging fraudulent account creation.
Source: 3 of 8 reviews • Confidence: medium (multiple related complaints)
Is the branch staffed appropriately during off-peak hours?
Reviews indicate the branch was empty yet customers still experienced long waits and unresponsive staff, suggesting inadequate staffing for the time.
Source: 4 of 8 reviews • Confidence: medium (recurring theme)
Ratings
2.9
★★★★★2.986 reviews
Location
12527 Hesperia Rd, Victorville, CA 92395
Hours
Popular Times
Amenities & Details
Accessibility
Details
- Plus Code
- FPH5+FR Victorville, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJCYJae8Jmw4ARQKYjwuuBsYY
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