Bank of America (with Drive-thru ATM)

Reviews are mixed: several customers praise tellers like Stephanie for being knowledgeable, friendly, and helpful, while many others report rude service, long wait times, and unresponsive staff. Some customers mention specific instances of tellers ignoring customers or taking excessive breaks.

Source: 8 of 8 reviews • Confidence: medium-high (recurring theme)

• Service quality varies by teller
• Long lines are common

Multiple reviews note excessively long wait times, with one customer reporting a two-hour wait for a simple transaction and another mentioning an hour-long line with only one teller working. Customers often feel ignored by staff.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

One review mentions a one-lane drive-thru ATM with a concrete divider that may hinder emergency exits, though parking is reported as ample and the drive-thru is quick for deposits or withdrawals.

Source: 1 of 8 reviews • Confidence: medium (specific observation)

Several reviews criticize the branch manager, Paola Martinez, for refusing to accept temporary driver licenses and express overall dissatisfaction with management's lack of concern for customer time and concerns.

Source: 2 of 8 reviews • Confidence: medium (specific criticism)

Yes, at least two reviews highlight positive interactions with tellers, describing them as friendly, knowledgeable, and going above and beyond to assist customers.

Source: 2 of 8 reviews • Confidence: high (explicit praise)