West Coast Dental of Rialto

Multiple customers highlight the friendliness and professionalism of the front desk staff and assistants, such as Angel, Christina, Eddie, and Leslie. Several reviewers specifically mention these staff members as being amazing, professional, and helpful. However, some patients report that the doctors can be rough and may not respect patient preferences.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

• Staff praised: Angel, Christina, Eddie, Leslie

Several reviewers report excessively long wait times, sometimes exceeding two hours, and a lack of clear communication about appointment details. Patients who scheduled cleanings as new patients often received only X-rays or were told a hygienist was unavailable, leading to dissatisfaction and perceived mismanagement of appointments.

Source: 4 of 8 reviews • Confidence: medium-high (recurring theme)

• Wait times: up to 2-3 hours
• Hygienist often unavailable
• Appointments not fulfilled as scheduled

Opinions are divided. Some patients report top-quality treatment and professional service, while others express serious concerns about the competence of the doctors. A few reviewers claim the doctors are rough, use excessive force, and may coerce patients into expensive procedures like full dentures, ignoring patient preferences.

Source: 3 of 8 reviews • Confidence: medium (conflicting evidence)

• Positive: top-quality treatment
• Negative: rough procedures, coercive recommendations

Several reviews mention an unwelcoming atmosphere and technical issues with online paperwork. Patients experienced difficulties with a non-responsive website for patient forms, leading to extended delays and frustration at the front desk.

Source: 2 of 8 reviews • Confidence: medium (limited evidence)

• Paperwork issues: website non-responsive
• Unwelcoming environment