Western Dental & Orthodontics

Multiple customers report being rescheduled or finding the office unexpectedly closed despite confirmed appointments. One review noted being told the information said the office should be open, while another mentioned being called to reschedule three times for a cleaning. Five reviews support this theme.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

Guests often mention long delays after arriving for appointments. One review waited 30 minutes past the scheduled time before being informed the doctor was arriving, then waited an additional 20 minutes. Another patient waited over two hours for a routine check and cleaning, with the appointment starting at 10:45 AM and not being seen until 12:30 PM. Multiple reviews highlight these extended wait periods.

Source: 4 of 8 reviews • Confidence: high (recurring theme)

Several reviewers describe the staff as impersonal and unkind. One patient felt treated like a low-class citizen after being informed they couldn't afford a bone graft, and another mentioned being treated roughly during a cleaning, causing gum bruising. Conversely, one review expressed satisfaction with the care received. The negative experiences outweigh the positive, indicating a lack of professionalism and empathy.

Source: 4 of 8 reviews • Confidence: medium-high (recurring negative feedback)

One pregnant patient reported that the office asked them to personally call their insurance to verify coverage for a cleaning, which the patient found unacceptable. The insurance company later confronted the office, and the patient was left dissatisfied. This reflects a pattern of the office shifting responsibility to patients rather than handling insurance matters internally.

Source: 1 of 8 reviews • Confidence: medium (specific incident)

One review explicitly stated satisfaction with the dental care received over the past few years, expressing gratitude for the treatment. This indicates that while many experiences are negative, some patients do find the service satisfactory.

Source: 1 of 8 reviews • Confidence: high (explicit mention)