Bank of America (with Drive-thru ATM)
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What reviewers say
Multiple customers report poor service, theft, and incompetence at this Bank of America branch, leading to account transfers and low ratings.
Themes summarized from customer reviews (sample of 8)
Is the Bank of America branch known for poor customer service?
Multiple customers describe the branch as disorganized, with rude staff and incompetent tellers. One reviewer mentioned a teller named Sally who was criticized for mishandling lines and providing incorrect information. The manager was also described as useless. These experiences contributed to a low 2.3 rating.
Source: 4 of 8 reviews • Confidence: high (explicit mention)
Has theft been reported at this Bank of America location?
At least one reviewer reported that $1,000 was stolen from them and the bank failed to take accountability, warning others to spread awareness.
Source: 1 of 8 reviews • Confidence: medium (single incident report)
Did a customer almost lose their home due to this branch’s incompetence?
Yes, a customer stated they almost lost their home because the branch staff provided misinformation and refused to process a critical wire transfer for a home purchase, despite the customer being the account owner.
Source: 1 of 8 reviews • Confidence: high (explicit mention)
Are there complaints about excessive fees at this branch?
One reviewer noted a $15 cashier's check fee despite having over $750,000 in the bank, indicating dissatisfaction with fee structures.
Source: 1 of 8 reviews • Confidence: medium (specific fee mention)
Is the branch manager criticized for behavior?
Several reviews mention the branch manager as being loud, rude, and sharing personal business details publicly, contributing to a hostile environment.
Source: 2 of 8 reviews • Confidence: medium (recurring theme)
Do customers complain about long lines and underutilized ATMs?
One reviewer noted a long line with only two service windows open while many automated teller machines in the lobby were unused, suggesting inefficiency.
Source: 1 of 8 reviews • Confidence: medium (specific observation)
Is there a pattern of customers being turned away due to staff leaving early?
One customer reported being turned away at 12:45 PM when the branch was supposed to close at 1:00 PM because an employee wanted to leave, indicating a pattern of poor scheduling.
Source: 1 of 8 reviews • Confidence: medium (single incident report)
Do customers express frustration with long wait times for small transactions?
A reviewer expressed frustration with long lines for small transactions, noting that the experience was overwhelming and that they felt their time was not valued, leading them to consider leaving the bank.
Source: 1 of 8 reviews • Confidence: medium (recurring sentiment)
Ratings
2.4
★★★★★2.438 reviews
Location
34420 Monterey Ave, Palm Desert, CA 92211
Hours
Popular Times
Amenities & Details
Service options
Accessibility
Details
- Plus Code
- QJX6+HX Palm Desert, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJ11J06o8IR4YR7KXfhC3dwkE
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