Bank of America (with Drive-thru ATM)

Multiple customers reported waiting for over an hour, with some waiting up to two hours before being told they could not be seen immediately. One review mentioned a wait of 90 minutes before being asked to leave the premises.

Source: 6 of 8 reviews • Confidence: high (explicit mention)

• Wait times often exceed one hour.
• Staffing shortages contribute to extended queues.

Several reviewers noted that the branch is consistently understaffed, with only one or two tellers available despite long lines. One customer specifically mentioned needing at least four clerks to manage the volume.

Source: 5 of 8 reviews • Confidence: medium-high (recurring theme)

• Understaffing is a common complaint.
• Lines often extend around the building.

Customers have expressed dissatisfaction with the inability to be assisted immediately, even for simple tasks like opening a checking account. One reviewer was turned away without an appointment despite few people waiting, while another felt the branch engaged in deceptive practices by making them wait excessively before scheduling an appointment.

Source: 4 of 8 reviews • Confidence: medium (limited evidence)

• Flexibility in service is lacking.
• Some customers feel the branch prioritizes appointments over walk-ins.

Several reviews highlighted issues such as not accepting unwrapped coins and a lack of a business line on Saturdays. One customer specifically mentioned being asked to leave after waiting for an hour and a half, only to be informed they had been called 30 minutes earlier, suggesting potential gaslighting.

Source: 3 of 8 reviews • Confidence: low (conflicting reports)

• Policy on coin acceptance is restrictive.
• Saturday business hours are reportedly unavailable.