Citi

Multiple customers reported long wait times, with some waiting over an hour during busy periods, especially when there was only one teller. However, recent reviews indicate that the bank has added more tellers, reducing wait times to under five minutes for some.

Source: 7 of 8 reviews • Confidence: high (explicit mention)

• Wait times reduced after staffing increase
• Lines often long during lunch hours

Several reviewers described the customer service as rude or dismissive, mentioning instances where tellers were distracted by personal activities and employees directed customers to call support instead of assisting in person. However, a recent update notes improved service with friendly staff.

Source: 6 of 8 reviews • Confidence: medium-high (recurring theme)

• Tellers sometimes distracted by personal items
• Management described as rude

One review specifically mentioned that ATMs at the bank frequently malfunctioned, contributing to customer frustration.

Source: 1 of 8 reviews • Confidence: low (single mention)

A recent review update states that the bank has added more tellers, significantly reducing wait times and improving the overall banking experience for the reviewer.

Source: 1 of 8 reviews • Confidence: high (explicit mention)

• More tellers hired, wait times under 5 minutes