Citi

Multiple customers report extremely poor customer service, describing staff as rude, incompetent, and slow, with long waits and frequent mistakes. However, several reviewers praise specific staff members like Daniel Ellington and the team at a different branch for being helpful and professional.

Source: 6 of 8 reviews • Confidence: medium (conflicting themes)

One reviewer could not reach the branch by phone for three days and was unable to schedule an appointment for a family member, indicating difficulty in contacting the branch.

Source: 1 of 8 reviews • Confidence: low (single anecdote)

One reviewer was told that the branch does not exchange checks for customers without an active account, despite the check being issued by the bank itself, leading to an illogical situation.

Source: 1 of 8 reviews • Confidence: low (specific incident)

Several reviewers commend Daniel Ellington for being extremely helpful and understanding in resolving complex financial matters, and praise the staff at another branch (Kimmie, Hector, Ted, Karen, Cindy, etc.) for being professional, knowledgeable, and attentive.

Source: 2 of 8 reviews • Confidence: high (explicit mention)

One customer was rudely informed that cash payments are not accepted for credit card payments, and the manager further criticized the customer for not reading the contract, reflecting a pattern of disrespectful handling of cash transactions.

Source: 1 of 8 reviews • Confidence: low (specific incident)