Marriott's Desert Springs Villas II

Multiple guests highlight exceptional service, with the General Manager, Front Office Director, and Assistant to the General Manager praised for being friendly, responsive, knowledgeable, and accommodating. Rooms are described as quiet, beautifully furnished, and clean. Overall, the staff is frequently noted as very nice and first-class.

Source: 6 of 8 reviews • Confidence: high (explicit mention)

One review explicitly describes experiencing racism during a visit to The Water's Edge Bar & Grill, where an Asian family was ignored while a white family was served immediately, suggesting racial bias in service.

Source: 1 of 8 reviews • Confidence: medium (single incident)

One guest finds the location too far from Palm Springs for convenience, noting it felt like always being on the highway for activities in Palm Springs, while another appreciates its proximity to Joshua Tree National Park, downtown Palm Desert, and Palm Springs.

Source: 2 of 8 reviews • Confidence: medium (conflicting views)

One guest reports being treated poorly by a manager when a room booked through a third party did not exist, describing the manager as having poor customer service skills. Another guest criticizes the hotel for having no reachable staff by phone, citing difficulties in booking reservations and addressing issues like cold water or noisy neighbors.

Source: 2 of 8 reviews • Confidence: medium (limited evidence)

Guests often mention the well-maintained rooms, clean and up-to-date decor, spacious and comfortable beds, beautiful golf course, charming Marketplace, swimming pools, gyms, and cool bars as highlights of the property.

Source: 3 of 8 reviews • Confidence: high (recurring theme)