Southern California Edison Company

Multiple customers report significant difficulty reaching live customer service representatives, with many attempts resulting in automated responses or being unable to complete account actions such as registration or address changes.

Source: 7 of 8 reviews • Confidence: high (explicit mention)

• Common complaints: no confirmation emails, need for new email addresses, and inability to change addresses.
• Customers describe service as 'useless' and 'worst customer service ever experienced'.

Several reviews indicate prolonged outages without clear communication, with customers receiving text updates that do not match actual restoration times, leading to frustration and inconvenience.

Source: 3 of 8 reviews • Confidence: medium (recurring theme)

• Outages lasted up to 9 hours with no direct contact to a live person.
• Customers report receiving false restoration times via text.

One review highlights a gas leak near exposed power lines, indicating safety concerns that have not been promptly addressed by SCE.

Source: 1 of 8 reviews • Confidence: low (limited evidence)

• Safety issue: gas leak near exposed meter and power lines.

A review expresses frustration with frequent PSPS shutoffs despite underground power lines, suggesting the company's explanations are perceived as nonsensical by the customer.

Source: 1 of 8 reviews • Confidence: medium (specific complaint)

• Customer disputes wind-related shutoff rationale.