Southern California Edison
Location
1351 E Francis St, Ontario, CA 91761
Photos
What reviewers say
Southern California Edison faces frequent complaints about poor service, billing errors, and unexplained power outages.
Themes summarized from customer reviews (sample of 8)
How reliable is Southern California Edison's service for maintaining power without notice?
Multiple customers report unexpected power outages, including a 24-hour shutdown on Thanksgiving, causing inconvenience and food spoilage. The company is criticized for lacking timely communication and justification.
Source: 2 of 8 reviews • Confidence: high (explicit mention)
What issues do customers encounter with billing and metering services?
Several reviews highlight billing errors, such as failure to reconnect solar power after meter installation and misleading payment center information, leading to additional charges and frustration.
Source: 2 of 8 reviews • Confidence: medium-high (recurring theme)
How would you describe the customer support quality at Southern California Edison?
Guests often mention poor customer support, with virtual assistants being ineffective and difficulty reaching a live representative. This contributes to a sense of unprofessionalism.
Source: 2 of 8 reviews • Confidence: medium (recurring theme)
Are there concerns about the company's procedures for property damage or claims?
One review details property damage from unnecessary drone inspections and excavation, with the company requiring payment before filing a claim, which the customer found unreasonable and potentially illegal.
Source: 1 of 8 reviews • Confidence: low (limited evidence)
Ratings
1.9
★★★★★1.936 reviews
Hours
Popular Times
Amenities & Details
Accessibility
Details
- Plus Code
- 29RF+MW Ontario, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJpexCzpM0w4AR20KWaiZxJjs
Other matches
Compare similar listings from your search — explore higher- and lower-rated options nearby.